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Xbox’s AI-Powered Chatbot Aims to Simplify Console Support Queries

Key Points: 

  • Microsoft is working on an AI-powered chatbot for Xbox and associated services.
  • The chatbot, dubbed “Xbox Support Virtual Agent,” will assist with console support queries and paid subscription issues.
  • It will animate and use natural language to respond to voice or text requests from users.
  • This is part of Microsoft’s broader strategy to integrate AI features into the Xbox ecosystem.

Microsoft is taking a step towards incorporating artificial intelligence into the Xbox ecosystem with the development of an AI-powered chatbot designed to provide support for Xbox consoles and associated services.

Xbox Support Virtual Agent

Xbox Series S via Xbox
Xbox Series S via Xbox

As confirmed by The Verge, Microsoft is currently testing an “Xbox Support Virtual Agent” prototype that will assist users with support questions. In an interview with The Verge, Haiyan Zhang, Xbox’s General Manager of Gaming, stated,

“We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text.”

READ MORE: Microsoft Unveils Game-Changing AI Features

Handling Console Queries and Subscriptions

Xbox Series S Controller via Xbox
Xbox Series S Controller via Xbox

The AI-powered chatbot will be capable of handling a wide range of support inquiries, including console support queries, paid subscription issues, and potentially even game refunds. Zhang explained,

“The prototype makes it easier and quicker for players to get help with support topics using natural language, taking information from existing Xbox Support pages.”

READ MORE: Fallout Series Creators Share Production Insights for Amazon Adaptation

Part of a Broader AI Strategy

Xbox Logo via Xbox Youtube
Xbox Logo via Xbox Youtube

The development of the Xbox Support Virtual Agent is part of Microsoft’s larger strategy to integrate AI-powered features into the Xbox ecosystem. The company is exploring AI tools for game content creation, game operations, and even AI-powered assistants to aid players during gameplay. To enhance user experience, the chatbot will animate and use natural language to respond to voice or text requests from users. It will greet users with “How can I help you today?” and provide contextual responses based on the user’s query.

READ MORE: The Reinvention of Movie Theaters in a Post-Pandemic World

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